About Us
What is Arrowsmith Shoes?
Arrowsmith Shoes is an online men’s shoe retailer specializing in the highest quality luxury designer brands, exotic skin shoes, and boots. Founded in 1974, Arrowsmith Shoes has built relationships around the world to source the best brands and styles from every corner of the globe. Last but not least, Arrowsmith Shoes emphasizes quality, class, and customer service over everything.
Learn more about our story.
Sizing
How do I know which size will fit me best?
It is important to read the product’s description and model measurements to get an accurate idea of how it might fit. If there is anything important you should know regarding an item’s fit—such as whether an item tends to run large or fits true-to-size—we will try to mention it in these descriptions.
We are happy to answer any questions you may have and help you to find the right size. You can contact customer service by sending us an email at customerservice@arrowsmithshoes.com or by calling us toll free at 888-827-7299.
Shipping
How much does shipping cost in the US?
We offer Free US Ground Shipping for orders over $150 in the lower 48 states. We also have expedited shipping rates available at checkout; any products which are not available for expedited shipping will be marked as such in the product description.
How fast is your shipping?
We do have expedited delivery at checkout and our cut of time is around 2 PM EST for free shipping.
In most cases, orders placed before 4 p.m. Central time, Monday - Friday, ship that day, pending product availability and payment verification.
Any orders placed on Saturday or Sunday are shipped the following business day, typically Monday, excluding holidays.
Learn more about our Shipping Policies.
Can you ship to P.O. boxes?
Yes we do. Please note that this may delay your delivery.
Placing or Cancelling an Order
What if I need to change or cancel my order?
We process orders quickly, but if you need to cancel or change your order before it ships, please contact us as soon as possible, or call us toll free at 888-827-7299.
Something I ordered is now on sale. Will you match the new price?
Yes
Returns, Refunds, and Exchanges
What if something I ordered arrived damaged or I received the wrong item?
Arrowsmith Shoes returns and exchanges must be made within 30 days of receipt. We cannot accept any merchandise back that has visible signs of wear and tear, and must be returned in the original packaging. To determine if shoes are a correct fit, we recommend trying them on carpeted surfaces to avoid visible wear to the sole.
Can I return items that are on sale?
Returns or exchanges of sale merchandise will be accepted up to 30 days after date of purchase if merchandise is unworn and returned in its original box.
How do I return an item?
To return an item, log in to your account and make a request under ‘Returns & Exchanges’. Please read our return policy for more information about returning an item.
Contact Us
We strive to deliver a superior shopping experience to our customers. If you have any questions, comments, or concerns regarding your purchase, please don’t hesitate to reach out customerservice@arrowsmithshoes.com
Main Office
444 North Michigan Avenue
Suite # 1200
Chicago, Illinois 60611
United States of America
Email: customerservice@arrowsmithshoes.com
Toll-free Phone: +1-888-827-7299
Business Hours
Monday to Saturday: 8am - 8pm
Sundays: 10am - 6pm